Brokerage & Channel Partner Agreements; Commission Dispute Resolution

What this service involves

A brokerage or channel-partner agreement says when commission becomes payable, on what price, and what happens if a sale is cancelled. Disputes usually come down to a clause that did not address cancellation, a rate change, or a sale that closed after the agent introduced the buyer.

Advocates review the agreement before signing and advise on recovery of unpaid commission, including notice and the forum that may be available.

Practical decision points

Keep the agreed customer-consent and data-handling process with the lead protocol. Evidence collection should use records lawfully available to the agent and should not involve obtaining another party’s private account access. A strong commission file is an organised lawful transaction record, not an unrestricted investigation into the customer.

If a developer refuses commission because the customer already existed in its database, compare the agreement’s lead-attribution clause with the actual acknowledgment and timestamp evidence. The question is not resolved merely by showing that the agent spoke to the buyer. The contract may require registration, acceptance or another defined step, and that requirement needs legal assessment against the facts.

A working dispute schedule should show the lead, introduction evidence, developer response, customer transaction, trigger, invoice and payment status. Where the developer relies on cancellation or a clawback, identify the supporting clause and event. Preserve all versions of any policy incorporated into the appointment.

For future agreements, define the time for rejecting duplicate leads, the evidence needed to claim commission and the treatment of direct follow-up by the developer. The contract should identify who can approve exceptions. A dispute-resolution clause deserves attention before signing, because a registered project does not automatically make every commission dispute a RERA complaint. The final advice should distinguish a contractual entitlement argument from a regulatory compliance issue and should not promise collection.

Who needs it

Brokers and channel partners, and developers who sign them.

Documents usually required

• Brokerage or channel-partner agreement
• Booking records and introduction evidence
• Commission statements
• Correspondence on payment

Step-by-step process

1. Review the agreement and the facts
2. Compute the commission claimed
3. Send a notice
4. Negotiate or file proceedings
5. Document the settlement

Typical timeline

Depends on the other party’s response. Timing depends on the matter, document readiness and the relevant authority process; confirm the scope and timeline before engagement.