Home Buyer Protection Desk
MahaRERA Complaint Filing
Complaint preparation and filing support; see the RERA Litigation & Dispute Resolution Desk for related representation.
What this service involves
Section 31 allows an aggrieved person to file a complaint with the Authority or the adjudicating officer, as the rules provide. The form, the documents and the manner of filing are set out in MahaRERA’s procedures, which change from time to time.
This service covers preparing and filing the complaint. If the matter requires representation, appeals or recovery, it continues in the RERA Litigation and Dispute Resolution Desk, where related services are described.
How is a complaint made ready for the portal?
Identify the contravention, correct parties, registered project or phase and relief sought before entering portal fields. Section 31 provides the complaint route, but the appropriate forum and procedure depend on the relief. Refund, interest, compensation, defects and enforcement should not be treated as one generic application. The litigation desk covers the broader strategy and representation questions.
Prepare a concise chronology and an indexed evidence pack. Each important allegation should point to an agreement clause, payment proof, communication, official disclosure or other relevant document. Scan complete legible records and use clear filenames. The factual narrative should distinguish what the complainant personally knows from an inference or information received from another person.
What should be checked at submission?
Use the current official complainant guidance and filing interface. Portal steps, attachment limits and service instructions may change, so this page does not reproduce an unverified screen-by-screen sequence or form number. Verify the final party details, prayers and uploaded documents before the authorised submission. Keep the exact filed version, acknowledgment and payment evidence securely.
The complainant should approve the facts and requested relief. If represented, the appropriate authorisation must be prepared and submitted according to the current process. Section 56 permits specified representation categories, but it is not a substitute for establishing the particular representative’s authority. A coordinator should not imply that every team member may appear in every forum.
What work continues after filing?
Monitor deficiencies, service requirements, dates and directions. A portal acknowledgment does not prove service on every respondent or completion of every procedural requirement. Retain notices and orders and send them promptly to the responsible professional. The engagement should identify who monitors the portal and who informs the client about required action.
Filing support does not automatically include hearings, amended pleadings, settlement, appeals or execution. Those scopes should be stated expressly and linked to the dispute desk. If an order is adverse, obtain prompt advice about the applicable appeal period; if favourable but unpaid, consider enforcement separately. Outcomes depend on facts and the decision of the Authority or Tribunal, and no result or disposal date is promised.
Practical decision points
A complaint may be technically uploaded while an attachment is unreadable or the respondent details refer to a marketing brand rather than the legal promoter. The pre-submission check should inspect the final files and parties, not only whether the portal accepts the fields. The complainant should approve the factual statement and prayers in the exact version submitted.
After filing, keep a case register showing scrutiny issues, service steps, next dates and documents to be produced. Assign responsibility for monitoring official communications and sending them to the client. A filing coordinator should not assume that a hearing representative is also engaged unless the scope says so.
If the client receives an order directly, preserve the date and transmit it promptly for advice. An appeal deadline can run while the client is considering whether to continue the original engagement. If payment is ordered, the recovery ledger and enforcement instructions are a separate next step. This page offers no predicted disposal period or result and does not present administrative filing as the equivalent of an advocate accepting responsibility for the entire dispute.
Who needs it
Allottees filing a first complaint.
Documents usually required
- Agreement and payment proof
- MahaRERA registration number
- Correspondence with the promoter
- Identity and address proof
- Chronology of events
Step-by-step process
- Review documents and chronology
- Decide the relief to claim
- Prepare the complaint and annexures
- File on the portal
- Track the hearing schedule
- Move to the dispute desk where representation is needed
Typical timeline
Filing can be quick once documents are ready; hearing timelines depend on the Authority. Timing depends on the matter, document readiness and the relevant authority process; confirm the scope and timeline before engagement.
Delivered by
Advocate. The disciplines involved in a particular engagement are confirmed in the proposal.
The scope and responsible professional are identified in the engagement. Professional certificates are signed in the relevant professional or firm's own name. NXS48 is not an examination or certifying body.
Statutory and official references
- RERA Act, 2016, Section 31 (filing of complaints)
- RERA Act, 2016, Section 18 (return of amount and compensation)
- RERA Act, 2016, Section 56 (right to legal representation)
- MahaRERA orders and circulars: check amendments and effective dates
Last reviewed 2026-10-24. Owner-approved for publication. Section references and rates should be verified against the current Act, rules and circulars before reliance. This page is informational, not legal advice.
Frequently asked questions
Do I need a lawyer to file?
No, you may file yourself; assistance is optional.
What relief can I seek?
The Act lists refund, interest and compensation among others; the right claim depends on facts.
Related services
Contact us for a tailored proposal
Tell us about the property, project or dispute. We scope the work first and prepare a proposal for it.